Full Refund
3+ hours beforeCancel at least 3 hours before your appointment for a complete refund of your booking fee.
No Refund
Less than 3 hoursLate cancellations or no-shows forfeit the booking fee. Service providers reserve your time for you.
📅 How to Cancel Your Appointment
1
Log into your Lokali account
2
Navigate to "My Bookings"
3
Select your appointment
4
Follow the cancellation instructions
ℹ
Refunds typically appear within 5-10 business days on your original payment method.
🏢 Service Provider Cancellations
In the rare event that a service provider must cancel your appointment, you will receive a full refund and our support team will assist you in rebooking at a convenient alternative.
Contact Support